Terms & Conditions

Effective Date: 01/05/2026

These Terms & Conditions (“Terms”) govern all purchases made through www.henrydefreycinet.com (the “Website”), operated by Henry de Freycinet (“we”, “our”, “us”).

By placing an order through our Website, you acknowledge that you have read, understood and accepted these Terms.

1. About Henry de Freycinet

Henry de Freycinet is a French luxury Maison creating handcrafted trunks made exclusively to order.

Every trunk is individually crafted in our workshop in Montcaret, France, using carefully selected European materials and traditional artisan techniques.

No stock is maintained. Every order constitutes a bespoke commission.

2. Products

Due to the handcrafted nature of our creations:

• each trunk is individually made by hand;
• natural variations in leather grain, colour and texture are inherent characteristics of premium materials;
• dimensions and finishes may present slight artisanal variations;
• photographs displayed on the Website are illustrative and may differ slightly from the final product.

Such variations shall not be considered defects.

3. Orders

Orders may be placed through our online boutique.

Upon receipt of your order, our workshop will contact you to confirm your commission and any applicable details.

We reserve the right to refuse or cancel any order in exceptional circumstances, including payment issues, suspected fraud or inability to fulfil the commission.

4. Made-to-Order Production

Every Henry de Freycinet trunk is manufactured exclusively after an order has been accepted.

Production begins only after receipt of the required deposit.

Estimated production time is currently 10 to 14 weeks, although this may vary depending on workshop capacity and seasonal demand.

Production times are estimates only and shall not constitute guaranteed delivery dates.

5. Personalisation

To preserve the timeless identity of Henry de Freycinet, personalisation is intentionally limited.

Customers may currently select between:

• Navy Blue leather
• Heritage Green leather

All other design elements remain at the sole discretion of Henry de Freycinet.

6. Prices

All prices displayed on the Website are expressed in the applicable currency.

Prices may include or exclude VAT depending on the destination country.

Shipping charges, duties and taxes are calculated during checkout or communicated before final payment.

We reserve the right to modify prices at any time prior to acceptance of an order.

7. Deposit and Payment

A 50% non-refundable deposit is required before production begins.

Once your trunk has been completed, you will receive:

• final photographs;
• the balance invoice;
• shipping confirmation upon payment.

The remaining balance must be paid in full before shipment.

Ownership of the trunk remains with Henry de Freycinet until full payment has been received.

8. Cancellation

As every trunk is individually handcrafted to order, production begins specifically for the client.

Orders may be cancelled free of charge only before production has commenced.

Once production has begun, the deposit becomes non-refundable.

After completion of the trunk, cancellation is no longer possible.

These provisions are without prejudice to mandatory consumer protection rights applicable under French law.

9. Consumer Right of Withdrawal

Pursuant to Article L221-28 of the French Consumer Code, the statutory right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised.

As every Henry de Freycinet trunk is produced exclusively upon commission, customers acknowledge that no right of withdrawal applies once production has commenced.

10. Delivery

We currently deliver to:

• France
• European Union
• United Kingdom
• Switzerland
• United States
• Canada
• Australia
• New Zealand
• Singapore
• Japan

Additional destinations may be accepted upon request.

Deliveries are entrusted to specialist international carriers experienced in transporting luxury goods.

11. Shipping

Upon dispatch you will receive:

• tracking number;
• carrier information;
• estimated delivery date.

Delivery times depend on the destination and customs procedures.

We shall not be liable for delays caused by customs authorities, force majeure or carriers.

12. Inspection Upon Delivery

Customers are requested to inspect the shipment immediately upon delivery.

Any visible damage must:

• be noted on the carrier’s delivery receipt;
• be reported to Henry de Freycinet within 48 hours of delivery.

Failure to report visible damage within this period may affect the handling of transport claims.

13. Warranty

Henry de Freycinet guarantees that every trunk is free from manufacturing defects at the time of delivery.

This warranty does not cover:

• normal ageing of leather;
• natural patina;
• improper storage;
• accidental damage;
• misuse;
• unauthorised repairs;
• excessive humidity or exposure to unsuitable environmental conditions.

Nothing in these Terms limits the customer’s statutory legal guarantees under applicable law.

14. Certificate of Authenticity

Each trunk is individually numbered and delivered with a signed Certificate of Authenticity confirming its origin and craftsmanship.

The certificate forms part of the product.

15. Intellectual Property

All designs, photographs, logos, texts, trademarks and visual elements displayed on the Website remain the exclusive property of Henry de Freycinet.

No reproduction, distribution or commercial use is permitted without prior written consent.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Henry de Freycinet shall not be liable for indirect, incidental or consequential damages arising from the use or purchase of its products.

Nothing in these Terms excludes liability that cannot legally be excluded.

17. Privacy

Personal data is processed in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR).

18. Force Majeure

Henry de Freycinet shall not be liable for delays or failure to perform resulting from events beyond its reasonable control, including but not limited to natural disasters, governmental actions, transport disruptions, strikes, pandemics or shortages of materials.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of France.

Consumers residing within the European Union shall retain the mandatory protections granted by the laws of their country of residence where applicable.

20. Dispute Resolution

In the event of any dispute, both parties agree to seek an amicable resolution before commencing legal proceedings.

Failing amicable settlement, disputes shall be submitted to the competent French courts, without prejudice to mandatory consumer rights.

21. Contact

Henry de Freycinet

Montcaret, France

Website: www.henrydefreycinet.com

Email: contact@henrydefreycinet.com

ADDITIONAL TERMS & CONDITIONS

The following provisions form an integral part of the Henry de Freycinet Terms & Conditions of Sale.

22. Natural Materials & Leather Characteristics

Henry de Freycinet exclusively selects premium European full-grain leathers renowned for their beauty, durability and authenticity.

As a natural material, leather may display unique characteristics including variations in grain, texture, colour, natural markings, veins or subtle tonal differences. These features are inherent to genuine leather and contribute to the individuality of each trunk.

Over time, leather will naturally develop a rich patina, reflecting its age and the life of its owner. This evolution is considered an essential part of the character and beauty of the product and shall not be regarded as a defect.

23. Craftsmanship Variations

Every Henry de Freycinet trunk is handcrafted by skilled artisans.

Minor variations in stitching, finishing, dimensions or handcrafted details are the natural result of artisanal production and demonstrate the authenticity of the manufacturing process.

Such variations do not affect the functionality, quality or value of the trunk.

24. Care & Maintenance

To preserve the beauty of your trunk, we recommend:

• storing it in a dry, temperate environment;
• avoiding prolonged exposure to direct sunlight;
• protecting it from excessive humidity or heat;
• avoiding contact with oils, solvents, perfumes or abrasive substances;
• cleaning only with a soft dry cloth.

Leather conditioners or specialist products should only be used following the recommendations of Henry de Freycinet.

Improper care may permanently alter the appearance of natural leather and is not covered by warranty.

25. Storage Recommendations

When not in use, your trunk should ideally be stored:

• indoors;
• away from excessive humidity;
• away from direct heat sources;
• with adequate ventilation.

Where supplied, protective covers should be used to protect the leather while allowing natural air circulation.

26. Repair & Restoration

Henry de Freycinet believes that exceptional objects should accompany their owners throughout their lifetime and beyond.

Subject to availability of materials and technical feasibility, Henry de Freycinet may offer restoration, repair or maintenance services for its trunks.

Each request is individually assessed by our workshop.

Repair services may be subject to quotation, transportation costs and workshop availability.

27. Heritage Philosophy

Henry de Freycinet trunks are designed as lasting heirlooms rather than seasonal luxury goods.

Every trunk is handcrafted to accompany generations of owners, reflecting the enduring traditions of French craftsmanship and the spirit of exploration that inspires Henry de Freycinet.

Natural ageing and the development of patina contribute to the authenticity and history of each piece.

28. Certificate of Authenticity & Serial Number

Each trunk bears a unique serial number permanently identifying the piece.

Every commission is accompanied by a signed Certificate of Authenticity confirming:

• its individual production;
• its French origin;
• its craftsmanship;
• its unique serial number.

Loss of the certificate does not affect ownership but replacement certificates may only be issued at the sole discretion of Henry de Freycinet following appropriate verification.

29. Export, Customs & Import Duties

Orders shipped outside France or the European Union may be subject to:

• customs duties;
• import taxes;
• local VAT or GST;
• customs clearance fees.

Unless otherwise expressly stated, these charges remain the sole responsibility of the purchaser.

Henry de Freycinet has no control over customs procedures and cannot guarantee customs processing times.

Customers are responsible for ensuring that the products comply with local import regulations applicable in their country.

30. Transfer of Risk

Risk of loss or damage passes to the customer upon delivery of the shipment to the address specified in the order.

Ownership of the product shall transfer only upon receipt of full payment.

31. Reservation of Title

Until full payment of the purchase price, including all applicable taxes and shipping costs, the trunk shall remain the exclusive property of Henry de Freycinet.

Failure to complete payment may result in cancellation of the order and retention of amounts legally due.

32. Fraud Prevention

To protect both our clients and Henry de Freycinet, Henry de Freycinet reserves the right to:

• request additional identity verification;
• verify billing and payment information;
• suspend processing of an order pending verification;
• refuse or cancel any transaction reasonably suspected of fraud or unlawful activity.

Any refunded payment following cancellation for security reasons shall be returned using the original payment method whenever possible.

33. Availability of Materials

Henry de Freycinet sources exceptional materials from carefully selected European suppliers.

In the rare event that a particular leather, fitting or component becomes unavailable, Henry de Freycinet reserves the right to substitute an equivalent material of comparable quality after consultation with the client.

Should no satisfactory alternative be available, the client may elect to postpone production or receive a full refund of any amounts paid.

34. Colour Representation

We make every reasonable effort to display product colours accurately on the Website.

However, colours may vary depending on monitor settings, mobile devices and lighting conditions.

Accordingly, slight differences between photographs and the finished product shall not constitute a defect.

35. Packaging

Each trunk is individually prepared using premium protective packaging designed for international transport.

Packaging is intended to ensure maximum protection during shipment but is not designed as long-term storage packaging.

36. Sustainability & Responsible Craftsmanship

Henry de Freycinet is committed to producing in limited quantities through a made-to-order model.

This approach minimises unnecessary production, avoids excess inventory and honours the principles of responsible craftsmanship by creating only what has been commissioned.

37. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any order confirmation issued by Henry de Freycinet, constitute the entire agreement between the parties relating to the purchase of our products.

Should any provision of these Terms be held invalid or unenforceable, the remaining provisions shall remain in full force and effect.